Refund policy
PICKCART — RETURN, REFUND & CANCELLATION POLICY Effective Date: 20 August 2026 Website: https://shoppickcart.in
Return Eligibility We accept return or replacement requests for:
- Product received damaged or defective
- Wrong product received
- Product significantly differs from the description or images shown on the website
- Missing parts or accessories included with the order
- Product damaged during delivery
Return requests must be submitted within 7 days of delivery.
Unboxing Evidence For damaged, wrong, or missing-item claims, an unboxing video may be requested to verify the condition of the package at delivery. The absence of an unboxing video does not automatically mean a valid complaint will be rejected — each case is reviewed on available evidence.
No Change-of-Mind Returns We do not accept returns because a customer changed their mind, ordered the wrong size, or no longer wants the product — unless specifically stated on the product page.
Return Process
- Email us at supportpickcart@gmail.com with your order number
- Describe the problem and attach photos/videos
- Wait for our confirmation and return instructions
- Do not send products back without our written instructions
Refunds Approved refunds are processed after the returned item is received and inspected. For prepaid orders, refunds are credited to the original payment method. Processing times vary by bank or payment provider.
Cancellations You may cancel before the order is processed for shipment. Once shipped, cancellation is not possible — follow the return process instead.
Contact Email: supportpickcart@gmail.com Phone/WhatsApp: +91 9353923047