Frequently Asked Questions (FAQ)

Frequently Asked Questions

How long does delivery take?: We deliver across India. Estimated timelines: Metro cities (Mumbai, Delhi, Bengaluru, etc.) 2–4 business days; Tier 2/3 cities 4–7 business days; Remote/rural areas up to 10 business days. These are estimates and may vary by location and courier.
Do you offer free shipping?: Yes! We offer free shipping on all orders across India. No minimum order value required.
Do you ship pan-India?: Yes, we deliver to all major cities and towns across India. We do not offer international shipping at this time.

How do I track my order?: Once your order is dispatched, you’ll receive a shipping confirmation email or SMS with a tracking link. You can also visit our Track Order page for courier tracking links.
I haven’t received my order yet. What should I do?: If your order hasn’t arrived within the estimated delivery window, please contact us with your order number and we’ll investigate right away.

What is your return policy?: We accept return or replacement requests within 7 days of delivery for the following reasons: damaged or defective product, wrong product received, product significantly different from description, or missing parts. We do not accept returns for change of mind unless stated on the product page.
How do I initiate a return?: Contact us at supportpickcart@gmail.com or via our Contact Us page with your order number, photos/videos of the issue, and a description of the problem. Our team will guide you through the process.
When will I receive my refund?: Once your return is approved and the item is received and inspected, refunds are processed to your original payment method. Processing times may vary depending on your bank or payment provider.

What payment methods do you accept?: We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) on eligible orders. COD availability is confirmed at checkout based on your delivery location.
Is it safe to pay on PickCart?: Yes. Our checkout is secured with SSL encryption. Your payment information is processed securely and is never stored on our servers.

Are the products on PickCart genuine?: Yes. We source all our products from verified suppliers. Product descriptions and images are as accurate as possible. If you receive a product that differs significantly from the description, please contact us and we will resolve it.
What if I receive a damaged or wrong product?: Please contact us within 48 hours of delivery with clear photos or a video of the product and packaging. We will arrange a replacement or refund as applicable.

How can I contact PickCart?: Email: supportpickcart@gmail.com
WhatsApp/Phone: +91 9353923047
Chat: Available on our website.
We typically respond within 24–48 hours on business days.